Refund Policy

Oak Creek Plumbing is committed to making your shopping experience as pleasurable as possible. That's why we make Buying easy with 30 Day Returns or 30 Days to Exchange!

30 Day Return Period

• Merchandise that has not been removed from its original packaging.
• Merchandise that was not shipped correctly or was mispacked.
• Merchandise that has not been installed.
• Defective Merchandise
• Merchandise that is being returned within the 30 day return period.

Defective merchandise must be exchanged for the same product.

30 Day Exchange Period

• Defective Merchandise
• Merchandise that is the wrong color, size or style.
• Merchandise that was ordered incorrectly.
• Merchandise that was not shipped correctly or was mispacked.
• Merchandise that has not been installed.
• Merchandise that is being exchanged within the 30 day exchange period.
• Merchandise that is of equal or greater value.

Defective Merchandise must be exchanged for the same product.

• 30 Day Returns - Within 30 days of receipt of your shipment, you may return any (non-special order) Faucet, Fixture or Accessory in its original packaging and in 100% Saleable condition for a full refund, less shipping charges and a restocking fee.
• 30 Day Exchanges - Within 30 days of receipt of your shipment, you may exchange any (non-special order) Faucet, Fixture or Accessory in its original packaging and in 100% Saleable condition for a replacement product of equal or greater value, less shipping charges (We'll refund the original shipping cost if the return is a result of our error).

Oak Creek Plumbing reserves the right to refuse any returns that are not returned according to the guidelines set. To obtain credit, returned product returns must:
1. Have a valid RGA# number.
2. Have ALL original packaging
3. Not have packaging that is written on or defaced in any way.
4. Be sent back to the correct warehouse.

It is suggested that you repack product in larger box to avoid damage in shipping

• No products will be accepted for return more than 30 days after date of purchase. No exceptions. Manufacturer will not accept returns past this date.
• Special order items cannot be returned once they have been shipped.
• We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to eFaucets.com, then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
• Please note that we are only able to process returns and refunds for items purchased from Oak Creek Plumbing.
• All discontinued items and colors are non-refundable or returnable.
• We do not issue store credit. Items can be returned for a refund minus restocking fees and shipping charges.
• All returns must be over $15 in total value. Any return for less than $15 will not be permitted.
• Products returned as defective which are found not to be defective are subject to a 20% handling charge.
• If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
• If a customer returns a product to us without an RGA number or without setting up a return with us first, the return will be subject to an additional 20% restocking fee.
• If a customer refuses goods that were to be delivered to them without going through our return process, then the customer will be responsible for all return shipping charges including original shipping fees. Oak Creek Plumbing will also charge a 15% Restocking Fee and treat the refused shipment as a General Return.
• Oak Creek Plumbing is not responsible for Return shipping costs on General Returns.

Refused Orders

• If a customer refuses goods that were to be delivered to them without going through our return process to receive an RGA# and Return Authorization, then the customer will be responsible for all return shipping charges including original shipping fees. Oak Creek Plumbing will also charge a 20% Handling Fee to cover its costs with additional processing of the order and treat the refused shipment as a General Return with Restocking Fees.

Items that are Non-Returnable

• Merchandise with shrink wrap that is missing or torn.
• Merchandise that is used or shows signs of installation.
• Special Order Merchandise
• Discontinued Merchandise
• Parts or Replacement Parts
• Products $15 or less in value.

Restocking Fees

• A 15% restocking fee will be charged on all returned merchandise. Defective Merchandise is not subject to Restocking Fees, so long as the defective merchandise is exchanged for a replacement.

Reasons For Restocking Fee

• Warehouse & Administrative costs associated with processing & handling a return.
• Re-Boxing of Merchandise
• Repair of packaging that is defaced with writing, marker or tape.
• Products that have missing parts, instructions or packaging materials.
• Torn or ripped manufacturer boxes.
• Scratched or damaged merchandise.
• Cost of putting merchandise back on the shelf and adding to inventory levels